What happens if we need to cancel our party after booking? If for some reason your scheduled party has to cancel, the non-refundable deposit/payment will be forfeited.
What happens if we need to reschedule our party after booking? If for some reason you need to request a reschedule for your party, management will look to see if there are options. If rescheduling is not available, then the non-refundable deposit/payment will be forfeited.
What is included with my party package? 3-hour entry, food and drinks for the party kids. Luv 2 Play Grapevine does not furnish any tableware (table cover, plates, cups, napkins, silverware, cake cutter). You are welcome to bring in décor and tableware.
How long are birthday parties? Birthday Parties are 3 hours, broken into 3 parts. First-hour kids play, and your party room is not available. The party room is not available for you until 15 minutes prior to the second hour. This gives staff time to clean and sanitize the room for you and your guests. After your 1 hour in the party room, all food and drink must be put away, and all guests and party items must exit the room to allow staff time to prepare for the next party. Third-hour kids play. Example: Your party is scheduled for 11:00 am – 2:00 pm. 11:00 am – 12:00 pm – your party guests arrive and check in and the kids play for 1 hour (the party room is not ready for you and your guests, but staff can take décor, cake, and gifts, and place them in the room). 12:00 pm – 1:00 pm – you and your guests will gather in the party room to eat and celebrate the birthday kid. 1:00 pm – 2:00 pm – kids play for 1 hour.
Can I bring in balloons? We cannot allow helium balloons because they can interfere with the fire suppression system, so the fire marshal does not permit helium balloons in the facility.
Can I bring in outside food or drinks? We do not allow any outside food or drink. If you have a party booked, you can bring in a cake or cupcakes, but no other food or drinks.
Can I bring in goody bags? You are welcome to bring in goody bags, but they will need to remain in upfront until your guests are exiting. As they are exiting, the staff or yourself can hand out the goody bags.
What is the Luv 2 Play sock policy? Socks are required for all kids and all adults to enter our facility. We sell socks if your party guests wish to purchase them, or as the party host, you can bring in socks for your guests that forget, and staff will hand them out to your guests upon their check-in.
Do my party guests have to have a waiver if they are only attending the party and not playing? All guests entering the facility must have a current waiver on file. Insurance requires every guest coming in to complete a waiver prior to entering. Waivers are good for 1-year.
What items are allowed if I have a party booked? Décor, tableware, banner, centerpiece, cake, or cupcakes.
What items are not allowed? Bottled water, outside food, outside drinks, balloons, confetti, glitter, ice cream, and pinatas.
Are characters allowed for my scheduled party? Yes, if you wish to have a character come in, you are welcome to do that. We ask they only come in for your 1-hour in the party room. Please keep in mind, we are a children’s playground facility, and kids will gravitate to the character.
Is the facility open to other guests and parties during my party? Yes, we will be open to the public during your party. As well, there could be other parties scheduled during your 3 hours in the facility.
Is a deposit/payment required to schedule a party? Yes, a non-refundable deposit/payment is required in order to schedule your party. Parties can be scheduled on our website. https://luv2play.com/grapevine-birthday-parties
When is my final payment for my party due? The remaining balance will be due once you check in at the facility.
What happens if I have more kids or adults coming to my party than what is included in my party package? We have requirements from the fire marshal that will not allow us to add additional kids or additional adults to your party.